DUBLIN, July 27 (Reuters) – Digital rights group NOYB on Thursday filed a complaint against Ryanair (RYA.I), alleging that it is violating customers’ rights to data protection by using facial recognition to verify their identity when booking through online travel agents.
NOYB, led by Austrian privacy activist Max Schrems, filed the complaint with Spain’s data protection agency on behalf of a complainant who booked a Ryanair flight through the Spanish-based online travel agency eDreams ODIGEO. (EDRE.MC).
The Irish airline, Europe’s largest by passenger numbers, says on its website that it needs to verify the identity of passengers’ booking with travel agents because agents often do not provide Ryanair with customers’ contact and payment details.
Passengers can avoid verifying through facial recognition by showing up at the airport at least 2 hours before departure or submitting a form and picture of their passport or national ID card in advance, a process Ryanair said can take seven days to complete.
The low-cost carrier said the steps are required to manage the passenger’s booking, online check-in and to comply with safety and security requirements. A similar process is not required when booking through its website or mobile phone app.
Privacy group challenges Ryanair’s use of facial recognition
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