DEAR TRAVEL TROUBLESHOOTER: My husband and I booked a cruise of the British Isles with Princess this summer. Before we boarded in Southampton, a cruise line representative gave my husband a rapid COVID test because his PRC test (taken in the U.S.) had not yet been sent to his email. My husband tested positive. Princess would not let us board.
We had purchased insurance for this cruise, and we have submitted the letter we received from Princess to the insurance company. But the insurance company requires a doctor’s note or other documentation of the test and results in addition to the letter.
We have asked Princess for that documentation, but so far, it has been unresponsive. In my last call with Princess, I waited four hours, only to be given incorrect information and no verification from the ship’s doctor.
Princess also promised to compensate us for meals and lodging while we waited for a flight home, but that has not happened either. Please help!
— Linda Martin, Anacortes, Washington
ANSWER: Princess was correct to deny you boarding. But the way it handled your insurance claim and expenses was incorrect. The cruise line should have done what it promised — cover your expenses and help you file an insurance claim. So why didn’t it? Well, we’re still picking up the pieces from one of the busiest summer travel seasons in recent memory. Everyone wanted to go somewhere. As a result, there’s a backlog of travel insurance claims and long hold times for customer service. Princess is hardly alone.
The cruise line has already refunded you $1,051 for the shore excursions. But you were still out on your cruise fare and the extra expenses of having to quarantine in the U.K.
I like the way you kept careful records of your expenses. You saved every receipt and then presented them to your travel insurance company. Nice work! Unfortunately, your insurance company needed a letter from Princess verifying your husband’s COVID-positive status when you boarded.
I guess it’s come to this: If you’re bumped from a cruise or tour because you’re sick, you need an official test result. A doctor’s letter would be even better. Don’t wait until you get home to ask for the letter — get it right then and there. Otherwise, you may not be able to file a successful travel insurance claim.
I think a polite, written appeal to one of the Princess executives I publish on my advocacy site (www.elliott.org/company-contacts/princess-cruise-lines/) would have helped. I also publish a free guide to cruising (found at www.elliott.org/ultimate-consumer-guides-smart-travelers/the-ultimate-guide-to-taking-a-cruise-now/), which includes a section on how to resolve any cruise problem. Related Articles Travel | Travel Troubleshooter: Help! My TAP Air Portugal ticket credit has expired. Or has it?
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I contacted Princess on your behalf. A representative called you and agreed to reimburse you for the cost of meals, lodging, a transfer and an additional $500 to cover the amount that the insurance would not cover. It also furnished you with the necessary documentation for your insurance. Princess will pay you $2,954, and after you file your insurance claim, you will get $3,700 back.
Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. Elliott’s latest book is “How to Be the World’s Smartest Traveler” (National Geographic). Contact him at elliott.org/help or chris@elliott.org.
(c) 2022 Christopher Elliott
Distributed by King Features Syndicate, Inc.
Boarding denied on cruise because of positive COVID test
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equilibrado de ejes
Sistemas de calibración: esencial para el funcionamiento fluido y eficiente de las maquinarias.
En el entorno de la tecnología contemporánea, donde la efectividad y la fiabilidad del sistema son de alta importancia, los sistemas de calibración tienen un papel fundamental. Estos dispositivos adaptados están desarrollados para equilibrar y regular partes móviles, ya sea en maquinaria manufacturera, transportes de desplazamiento o incluso en dispositivos domésticos.
Para los especialistas en conservación de sistemas y los especialistas, operar con sistemas de equilibrado es importante para garantizar el funcionamiento suave y confiable de cualquier sistema giratorio. Gracias a estas alternativas modernas modernas, es posible reducir considerablemente las vibraciones, el zumbido y la presión sobre los sujeciones, prolongando la longevidad de partes caros.
Igualmente trascendental es el función que cumplen los sistemas de ajuste en la servicio al usuario. El asistencia especializado y el conservación continuo utilizando estos dispositivos facilitan brindar prestaciones de gran excelencia, elevando la contento de los consumidores.
Para los responsables de negocios, la inversión en sistemas de equilibrado y detectores puede ser clave para mejorar la eficiencia y rendimiento de sus dispositivos. Esto es particularmente relevante para los empresarios que manejan modestas y intermedias emprendimientos, donde cada aspecto importa.
Asimismo, los equipos de ajuste tienen una extensa uso en el área de la seguridad y el monitoreo de excelencia. Posibilitan encontrar probables defectos, impidiendo intervenciones elevadas y averías a los sistemas. Más aún, los datos obtenidos de estos sistemas pueden usarse para mejorar procedimientos y aumentar la presencia en buscadores de exploración.
Las áreas de uso de los aparatos de balanceo cubren diversas áreas, desde la manufactura de vehículos de dos ruedas hasta el monitoreo de la naturaleza. No importa si se habla de importantes manufacturas manufactureras o limitados talleres de uso personal, los aparatos de equilibrado son indispensables para garantizar un desempeño eficiente y sin presencia de paradas.