FILE – A Delta Air Lines jet leaves the gate, Friday, July 19, 2024, at Logan International Airport in Boston. Some airline issues are continuing on Monday after a faulty software update caused technological havoc worldwide and resulted in several carriers grounding flights, but the number of flights impacted is declining. (AP Photo/Michael Dwyer, File)
U.S. regulators are investigating how Delta Air Lines is treating passengers affected by canceled and delayed flights as the airline struggles to recover from a global technology outage.
Transportation Secretary Pete Buttigieg announced the Delta investigation on the X social media platform Tuesday “to ensure the airline is following the law and taking care of its passengers during continued widespread disruptions.”
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“All airline passengers have the right to be treated fairly, and I will make sure that right is upheld,” Buttigieg added.
Delta canceled more than 400 flights Tuesday by midmorning, accounting for about two-thirds of all cancellations in the United States, according to FlightAware.
The outage began Thursday night into Friday morning, after a faulty software upgrade from cybersecurity company CrowdStrike to more than 8 million Microsoft computers around the world.
The Atlanta-based carrier has canceled more than 7,000 flights since the outage started, far more than any other airline, according to figures from FlightAware and travel-data provider Cirium.
Delta said it was cooperating with the investigation.
“We remain entirely focused on restoring our operation after cybersecurity vendor CrowdStrike’s faulty Windows update rendered IT systems across the globe inoperable,” an airline spokesperson said in a statement.
US is investigating Delta’s flight cancellations and faltering response to global tech outage
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