For those with mobility disabilities, traveling can be far more challenging than one might expect, as there are very few industry tools available that allow one to understand what aircraft may be able to accommodate wheelchairs and mobility devices. United Airlines, however, attempted to address many of these challenges when it launched its wheelchair sizing tool earlier this year, hoping to expand accessibility by providing passengers with a quick way to understand which aircraft will be able to fit their mobility devices.
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For months now, United Airlines passengers have been able to examine whether their wheelchairs will be able to fit onboard an aircraft they are going to fly on during the booking process, providing them with a simple way to explore their accessibility options. As expected, the new system has significantly improved the travel experience for those who require mobility accommodations, as per the latest data released by United.
Photo: United Airlines
According to statistics from the airline, more than 20,000 customers have already used the industry-leading tool since it was launched towards the end of April 2024. The carrier has also been able to incorporate the results of dozens of feedback surveys, allowing it to improve its customer satisfaction ratings by nearly 4%.
A new strategic partnership
United also announced today that it would be launching a new collaboration with the United Spinal Association, hoping that the organization will be able to leverage its expertise to best support the carrier with its accessibility initiatives. United’s leadership team has been quick to note its excitement following today’s announcement, with Dan Kinzelman, the carrier’s Chief Commercial Officer, sharing the following words:
United Airlines’ Digital Wheelchair Sizing Tool Improves Travel Experience
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